Recovery Network’s general approach is to improve education and accessibility through a variety of healthcare user tools within our private broadcast and find ways to reduce or offset costs of hardware and software installation. Our system is a cloud-based content repository, and its mobile access architecture provides on-demand interactivity deliverable by network connectivity to in-room televisions and wirelessly to designated mobile devices, which may include patients' mobile phones. Clinical education is sent within an EMR patient chart to a patient's room with diagnosis and procedure-specific education.
Patient Menu Options
A patient and or family member can also access patient education at will to learn more about diagnoses, procedures, facility services, physician-related education, hospital-related services, and patient entertainment services (if engaged). Using the pillow speaker remote tethered to their bed, a patient selects the menu button in the center of their remote and the menu appears on their television. The patient uses the up, down, and select navigation on their remote to complete their viewing preferences.
A Bridge for Other Patient Education Providers
The Television Distribution Utility is the bridge between patient in-room televisions and video education sent from StayWell, Milner-Fenwick, EpicCare and other patient education providers through the EMR patient chart. Once clinical staff initiates patient education to a patient, the Recovery Network server sends the appropriate video education to the room associated with the patient. A patient viewing report is available at all times by the user, which indicates viewer response. Within the patient chart a user can also send education to a patient’s phone, simultaneously indicating the additional delivery option. The mobile option is also perfect for outpatients and facilities in transition to or that have limited amounts of Smart TVs.
The ecosystem of recovery is most impacted when the provider begins communication prior to a patient’s visit and extends value after the patient leaves. In addition to enhancing communications and clinical awareness inside a Hospital, this system also includes referring Physicians and an electronic list of available resources after discharge.
Equipping these Physicians with a more strategic mission for effective messaging will create a more responsive Patient. Distributing the center of responsibility from a historically passive Patient, mobile communications encourage Patients to take initiative in their recovery. The newfound partnership will positively impact outcomes and improve Patient-Provider-Physician interactions. This will directly lower costs and strengthen these relationships and improve loyalty and brand identification, which will also drive retention and new Patient growth for the Hospital and/or Hospital Group.
- Patient involvement engaged Before the Visit to the hospital helps acquaint them with the facility and processes ahead of time to improve efficiency, care coordination, and limit falls and other liability risks typically associated with new patients.
- Build Trust and Loyalty with patients through communications to let them know the Hospital is thinking about them all the way through their recovery and afterward.
- Spiritual Care is facilitated through chaplain prayers, chapel services, staff encouragement, and recovery stories that conveys hope, offering peace of mind and reducing stress while in the moment.
- Seeing Physicians’ and Nurses’ faces and hearing their voices before they engage is a powerful, positive force and improves Connectedness with the Hospital.
Not a Separate Fee
All services are provided and grouped into two categories of monthly service fees for billing; mobile or broadcast. See pricing page for more information.
Video Explanation Slideshow
A video explanation of how the patient education platform works, what education we provide, and why we are different than other providers can be viewed by request. Contact us today.
Mobile Overview for Admitting Staff
How to use the service for in-patients and out-patients.
Who We Are
How the broadcast system adds communication to everything you do.